Hosted Email
SoftSol manages business email from two directions: the full Microsoft 365 ecosystem for organisations that want an integrated productivity platform, and privately hosted IMAP/POP mail for those who want reliable, independent email without the Microsoft overhead. Both are fully managed by SoftSol.
Microsoft 365
Microsoft 365 Mail & Productivity
Exchange Online, Outlook, Teams, SharePoint and the full M365 suite — managed by SoftSol, with documented compliance frameworks that protect your data privacy while giving us the access we need to do our job.
SoftSol Provides M365 as a Service
SoftSol procures your Microsoft 365 licensing, provisions your tenant from scratch, and manages everything on an ongoing basis. You get a single invoice and a single point of contact — no dealing with Microsoft’s billing portal or support queues directly.
- •Licensing procurement and renewals handled
- •Tenant setup, domain configuration, and DNS
- •User provisioning, offboarding, and group management
- •Security policies, MFA, and Conditional Access
SoftSol Manages Your Existing M365
You already hold your own Microsoft 365 tenancy. SoftSol takes over the day-to-day administration — applying security configurations, managing users, responding to incidents, and keeping your environment healthy — without you transferring ownership or licensing.
- •Delegated administration via Microsoft GDAP
- •Ongoing security hardening and policy management
- •Incident response and user support
- •You retain billing control with Microsoft directly
What’s included in managed M365
Mailbox Setup & Migration
New mailboxes configured from scratch, or existing mail migrated from another platform. DNS records, MX, SPF, DKIM, and DMARC all set correctly.
Spam & Phishing Protection
Microsoft Defender for Office 365 policies configured and maintained. Safe links, safe attachments, and anti-phishing rules tuned to your environment.
Shared Calendars & Contacts
Organisation-wide shared calendars, room bookings, and global address lists configured so your team can collaborate without friction.
SharePoint & Teams
SharePoint document libraries and Teams workspaces set up and structured for your business. File sharing, collaboration, and meetings in one platform.
Licence Optimisation
Many businesses overpay for licences assigned to inactive users or the wrong plan tier. SoftSol reviews licence allocation regularly and adjusts.
Compliance & Retention
Data retention policies, litigation hold, and audit logging configured for your industry and risk profile. Purview compliance features applied where relevant.
How we administer your M365 environment — with full privacy protection
Giving an MSP access to your Microsoft 365 environment is a decision that requires trust. We document and implement a formal compliance framework — either zero-standing privileges with just-in-time access, or continuous immutable auditing — so your leadership team has full visibility and control over what our team can and cannot do.
Our M365 Privacy & Compliance FrameworksHosted Mail
Private IMAP & POP Mail — Hosted by SoftSol
Standard, reliable business email running on SoftSol’s own mail servers in South Africa — independent of the Microsoft ecosystem.
For organisations that need professional email without the cost and complexity of a full Microsoft 365 subscription, SoftSol operates private mail servers with IMAP and POP3 access. Your domain, your addresses, your data — hosted on infrastructure we manage and monitor directly.
IMAP & POP3 Access
Standard protocol support for every major email client — Outlook, Apple Mail, Thunderbird, and mobile apps on iOS and Android. Connect from any device, any platform.
Your Domain, Your Addresses
Email runs on your own domain — you@yourcompany.co.za. SoftSol manages DNS, SPF, DKIM, and DMARC records to ensure deliverability and protect against spoofing.
Hosted in South Africa
Mail data resides on SoftSol-managed servers in South Africa. TLS enforced in transit. POPIA-aligned. No third-party cloud providers involved in routing or storage.
- •Webmail access included — read and send from any browser
- •Anti-spam and anti-virus filtering on all inbound and outbound mail
- •Shared mailboxes, aliases, and distribution lists supported
- •Archiving and retention policies available on request
Getting started
- •Assessment — SoftSol reviews your current email setup, existing licences or mail platform, and any known pain points.
- •Migration plan — a detailed plan is agreed, including timing, user communication, and rollback options.
- •Cutover — migration is executed with minimal disruption, typically outside business hours. Users are supported through the transition.
Not sure which mail platform is right for your organisation?
Contact SoftSol and we’ll assess your requirements — user count, budget, collaboration needs, and compliance obligations — and recommend the right fit.
Contact SoftSol