SoftSol — Tools & Support

Live security & operations advisory

Infrastructure status and threat intelligence monitored by SoftSol

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How to get support

Tickets can be logged 24/7 via any channel below.

WhatsApp — message +27 10 005 0483 to log and view tickets — 24/7
Email — support@softsol.co.za — 24/7
Phone — +27 10 005 0483 — 24/7 automated ticket logging

Standard support hours: Mon–Fri, 08:00–17:00 SAST, excluding public holidays.

Emergency support is available on request for an additional fee.

For more information about support, visit helpdesk.softsol.co.za.

Downtime cost calculator

See the true cost of a 4-hour outage — not just the monthly fee

When systems stop, revenue stops — but salaries, rent, and recovery work do not. Use this quick estimate to compare a managed IT retainer with the cost of being offline.

Company size Small business

Small (roughly 6–50 staff): teams in trades, accounting firms with staff, small retail, and schools. Stats SA Annual Financial Statistics on formal small business turnover, combined with National Small Enterprise Act thresholds, suggest roughly R200 k–R1.5 m per month. Source: Stats SA — Annual Financial Statistics

General SMME reference: Shoprite SMME Report 2025 — practical breakdown of SMME sizes and employment in South Africa.

Revenue while operating normally

Average hourly revenue (R) Lost revenue per outage hour. Average monthly revenue (R) Typical revenue in a normal month. Annual turnover (R) Monthly × 12, or edit directly.

Hourly, monthly, and annual figures stay in sync using 22.5 working days × 8 hours = 180 hours per month. Daily turnover: R 37,778 (monthly ÷ 22.5).

Number of employees Outage duration: 4 hours

Lost revenue

R 0

Hourly revenue × outage hours

Staff idle time

R 0

Employees × loaded hourly cost × hours

Recovery buffer (15%)

R 0

Catch-up, overtime & reputation impact

Staff idle time uses an estimated loaded cost of R 188/employee/hour (salary, tax, and benefits).

Estimated cost of downtime

True cost of a 4-hour outage

R 0

Disclaimer: This is an estimate based on average South African business turnover trends and standard assumptions. Actual costs may vary significantly depending on your specific business, industry, location, and additional factors (e.g. lost productivity, reputation damage, recovery costs). This should not be used as a precise or guaranteed figure.

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My public IP

Check the IP address this site sees from your connection

Click Show my IP to reveal the address our servers see from your connection.

This may differ from your local network IP address. It is the address your internet connection exits from.

Downloads

Authorised client software and resources

Browse client portal files on the downloads page. Allow-listed IPs can download immediately; otherwise register once (no sign-in or approval).

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Business data tools

Live exchange rates, market indexes and more

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