Complete IT Management
SoftSol takes full or partial responsibility for your IT environment, so your team can focus on running the business. From day-to-day monitoring to strategic vendor coordination, we handle it — on a fixed, predictable fee.
What's included
Remote Monitoring & Management
24/7 automated monitoring of servers, workstations, and network devices. Issues are flagged and acted on before they impact users.
On-site Support
When remote resolution isn't sufficient, SoftSol technicians attend your site. Scheduled visits and emergency callouts both covered under your SLA.
Fixed-fee SLA
One monthly fee covers your agreed service scope. No surprise invoices for routine work — your IT budget is predictable.
Co-management
Already have an internal IT person or team? SoftSol can work alongside them, handling tier-2/3 escalations, specialist tasks, and overflow.
Patch Management
Operating system and application patches are tested and deployed on a scheduled cycle, keeping systems secure without disrupting business hours.
Vendor Coordination
SoftSol liaises with your ISP, Microsoft, hardware vendors, and other technology suppliers — so you don't have to manage multiple technical relationships.
How it works
- •Assess — We audit your current environment: devices, software, network, and security posture. Known gaps are documented and prioritised.
- •Onboard — Monitoring agents, documentation, and access credentials are set up. Your environment is fully visible to our team from day one.
- •Manage — Ongoing helpdesk, monitoring, patching, and vendor management runs continuously. Tickets are logged and tracked in the client portal.
- •Protect — Security reviews, vulnerability scanning, and proactive hardening keep your exposure low as threats evolve.
- •Optimise — Regular reviews identify opportunities to improve performance, reduce cost, or align IT with your changing business needs.
Who it's for
- •Businesses without a dedicated internal IT department who need a reliable, expert team on call.
- •Businesses with an internal IT person who wants specialist backup for complex or time-consuming tasks.
- •Businesses that have experienced unpredictable IT spend and want a fixed, budgetable monthly cost.
Interested in this solution?
Contact SoftSol to discuss how we can tailor this for your environment.
Contact SoftSol