SoftSol
Best practice

ISO 9001

Quality Management Systems — ISO 9001:2015

ISO 9001 defines the international requirements for a Quality Management System (QMS). Its core premise is that consistent, well-documented processes produce reliable outcomes and satisfied clients. The standard is built on seven quality management principles.

Our position: SoftSol is not ISO 9001 certified. We apply quality management principles as the foundation for how we plan, deliver, and improve our services.

Seven quality management principles

  1. 1
    Customer focus — Understanding and meeting client requirements is the primary objective.
  2. 2
    Leadership — Consistent direction, purpose, and conditions for quality from the top.
  3. 3
    Engagement of people — Competent, empowered staff are essential to delivering quality.
  4. 4
    Process approach — Managed, interrelated processes consistently produce intended results.
  5. 5
    Improvement — Continual improvement of the system and its outputs is a permanent objective.
  6. 6
    Evidence-based decisions — Analysis of data and information leads to better outcomes.
  7. 7
    Relationship management — Managing relationships with suppliers and partners improves performance.

How SoftSol aligns

  • Service delivery follows documented, repeatable processes so clients receive consistent outcomes regardless of who is performing the work.
  • Service performance is tracked against agreed SLA targets, and deviations are reviewed and addressed.
  • Client feedback is actively sought and used as an input to service improvement.
  • Changes to services are reviewed and controlled to prevent unintended quality impacts.
  • Staff training and competency development is ongoing, ensuring the team can meet evolving client requirements.