SoftSol
Legislation

POPIA

Protection of Personal Information Act 4 of 2013

South Africa’s primary data privacy law. POPIA came into full effect on 1 July 2021 and applies to every organisation that processes the personal information of South African residents. Compliance is a legal requirement, not a choice.

The eight conditions for lawful processing

  1. 1
    Accountability — The responsible party must ensure all POPIA conditions are complied with.
  2. 2
    Processing limitation — Information may only be processed lawfully, minimally, and with consent or a lawful basis.
  3. 3
    Purpose specification — The reason for collecting information must be defined and disclosed upfront.
  4. 4
    Further processing limitation — Information may not be used for a purpose incompatible with the original reason collected.
  5. 5
    Information quality — Data must be accurate, complete, and kept up to date.
  6. 6
    Openness — Data subjects must be informed of what is collected, why, and how.
  7. 7
    Security safeguards — Reasonable technical and organisational measures must protect information from loss or unauthorised access.
  8. 8
    Data subject participation — Individuals have the right to access, correct, and request deletion of their personal information.

How SoftSol complies

  • We maintain a published Privacy Policy aligned to POPIA requirements.
  • Client and supplier data is collected only for defined service delivery purposes and is not used for any other purpose.
  • Access to client data is restricted to authorised personnel only, through role-based access controls.
  • We have a documented incident response procedure that includes notification obligations for data breaches.
  • We do not sell or share personal data with third parties for marketing purposes.
  • Subcontractors who access client data are bound by confidentiality obligations in line with POPIA requirements.

SoftSol Privacy Policy (POPIA Compliance)

Our full privacy policy sets out exactly how SoftSol collects, uses, stores, and protects your personal information in accordance with POPIA. It is publicly available and requires no login to view.

View document
Note: POPIA compliance is a legal obligation for all organisations operating in South Africa. For information about your rights as a data subject, or to request access to or correction of your personal information, please contact us.