VoIP Services
SoftSol provides modern voice solutions that replace traditional PSTN lines with flexible, cost-effective VoIP telephony. Whether you need a cloud-hosted PBX, an on-premise system, or a hybrid approach, SoftSol designs and manages the full solution.
Deployment options
Cloud-hosted PBX
Your PBX runs on SoftSol infrastructure. No on-site hardware to maintain — ideal for businesses wanting simplicity and off-site resilience.
On-premise PBX
PBX hardware or a virtual appliance installed on your site. Full control over your voice infrastructure, with SoftSol managing configuration and maintenance.
Hybrid
On-site hardware with cloud failover. Calls continue even if your internet connection drops — business continuity built into the design.
What's included
- •Number porting — your existing phone numbers ported to the new system. No need to change your published number.
- •Extension setup — extensions created and configured for each user. Desk phones, softphones, or both — your choice.
- •Voicemail — per-extension voicemail with email delivery. Missed calls accessible from anywhere.
- •Call recording — inbound and outbound call recording for compliance, training, or dispute resolution. Stored securely and accessible via the management interface.
- •IVR / auto-attendant — call menus and automated routing configured to direct callers to the right person or department.
- •Network integration — QoS configured on your network to prioritise voice traffic, ensuring call quality even under load.
Benefits
- •Cost savings — VoIP call rates are significantly lower than traditional PSTN lines, particularly for inter-office and international calls. Line rental costs are eliminated.
- •Mobility — softphone apps on any device let staff take their extension with them. Work from anywhere without missing calls to your business number.
- •Scalable — adding or removing extensions requires no physical hardware changes. New staff are up and running in minutes.
Interested in this solution?
Contact SoftSol to discuss how we can tailor this for your environment.
Contact SoftSol